Refund Policy

Cancellation & Refund Policy

Cancellation and Refund Policy

At Devotionwalk.com , we strive to ensure customer satisfaction with every purchase. However, we understand that circumstances may arise where you need to cancel your order or seek a refund. Please review our cancellation and refund policy below:

Cancellation Policy:

1. Orders Not Yet Shipped:
   • If you wish to cancel an order that has not yet been shipped, please contact our customer service team as soon as possible.
   • We will make every effort to accommodate your request, but please note that orders are typically processed quickly for prompt delivery. Once an order has been processed for shipment, it cannot be canceled.
2. Orders Already Shipped:
   • Unfortunately, we cannot cancel orders that have already been shipped. In such cases, you may return the item(s) following our return policy (link to your return policy page).

Refund Policy:

1. Eligibility for Refunds:
   • Refunds may be issued under the following circumstances:
     • The item(s) received is defective or damaged.
     • The wrong item(s) was received.
     • The item(s) received is materially different from what was ordered.
2. Initiating a Refund:
   • To request a refund, please contact our customer service team within 5 days of receiving your order.
   • Provide detailed information about the issue, including order number, description of the problem, and any relevant photos if applicable.
3. Refund Process:
   • Once your refund request is approved, we will initiate the refund process.
   • Refunds will be issued via the original payment method used for the purchase.
   • Please allow 8 days for the refund to be processed and reflected in your account.

Exceptions:

1. Custom or Personalized Items:
   • Items that are customized or personalized according to your specifications are not eligible for refunds unless they are defective or damaged upon arrival.
2. Final Sale Items:
   • Final sale items are non-refundable unless they are defective or damaged upon arrival.

Contact Us:

If you have any questions or concerns about our cancellation and refund policy, please don't hesitate to contact our customer service team. We're here to assist you.

[email protected]

Policy Updates:

devotionwalk reserves the right to update or modify this cancellation and refund policy at any time without prior notice. Please review this page periodically for any changes.

Last Updated: 10/4/2024

Feel free to adjust the policy details, timeframes, and contact information to suit your specific business needs.